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Get In Touch

Thanks so much for supporting our brand. We’re grateful for your decision to shop with us. We know you can be spending your money elsewhere but you’ve decided on The Smoke Stacks. Thank You, we don’t take that lightly! We hope you find the answer to your questions below: 

If you’d like to email someone from our Customer Care Team please email orders@thesmokestacksforever.com

To initiate a return please fill out this from below.

Contact

If you’ve received the wrong item there is no need to initiate a return simply just email orders@thesmokestacksforever.com

  • Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached. 
  • We reserve the right to refuse a return if the items show any signs of wear, alterations, misuse, animal hair, smoke or any damage. We will notify you via email if refused.
  • You must initiate return within 30-days of receiving your order, prior to shipping anything back.
  • Original form of payment refunds may take 2-3 business days for your bank to finalize once we issue a refund. You will be notified about any refunds, store credit codes, or exchanges via email that was used to place the order.
  • Returns/exchanges may be subject to a small shipping label fee.
  • All sale items from the sales pages are final. Only size exchanges will be allowed.

FAQs

Does the Smoke Stacks provide a shipping label for returns?
  • Packages returned within the first 10 days post delivery date qualify for free return shipping. 
  • Packages returned after 11 days post delivery date up until 45 days post delivery date will have a $7.00 shipping fee deducted from the refund amount.
Why hasn’t the tracking status for my shipment been updated?
  • We are frequently seeing the scanning of packages being skipped or delayed at various points in the shipping process by carriers. Please allow for 48 business hours for the shipping carrier to update.
  • If you believe there is a shipping issue with your order, please do not hesitate to reach out to us to see what we can do. Unfortunately, once orders are shipped and they are placed into the hands of the shipping carriers, we only have access to the same tracking information you see from the carrier. In your email, remember to include your order number and our team will happily look into the tracking.
Will there be fulfillment delays on my order?

We pull/pack orders Monday - Friday and have the shipping carriers pickup from our warehouse Monday - Friday. Orders picked up on Friday's might not update the shipping confirmation information until Monday.
Where does my order ship from?

All orders ship from Monmouth County, New Jersey. 
I received the wrong item. How do I get this resolved?

We are sorry to hear that you received an incorrect item. We will gladly resolve this situation for you. If you have not already, please email us at orders@thesmokestacksforever.com with an image of the product you did receive, an image of the packing slip so we can send you the correct item.
How long does it take to get my refund?
  • Once we complete the refund on our end, you will receive an email with the total amount for the refund issued. Please allow up to 2-3 business days for your bank to finalize the refund in your account.
  • If you processed a return, refunds are processed once the product is delivered back to us.
I placed my order and see multiple pending charges in my account. How do I get this resolved?
  • If you placed an order and received an order confirmation number (via email or the checkout page) and see multiple PENDING charges on your bank statement, please allow 2-3 business days for the additional PENDING charges to disappear. These are authorizations that your bank/credit card company has placed on your card to ensure you can fund the order. We cannot have these removed from our end.
  • If you placed an order and DID NOT receive an order confirmation number (via email or the checkout page) and see multiple PENDING charges, please check your spam folder first. Our order confirmations often times get flagged by various email service providers and sent there. If you still do not see it, send us an email at info@thesmokestacksforever.com so we may verify if the order went through our system. If the order did not finalize in our system, please allow 2-3 business days from the PENDING charges to disappear.
Can I ship to an APO/FPO address?

Yes, we do ship to APO/FPO addresses through USPS economy shipping. Extended delivery times may occur based on the delivery address.
Pork Roll or Taylor Ham? 

Pork Roll of course